INNOV Cards Refund And Cancellation Policy 

Hi, We’re INNOV cards and if you have a need to consider refunds, it is because you are not entirely satisfied with your purchase or our services that you bought, for which we firstly owe you an “apology”. Nothing makes us happier than a legion of happy customers.  

Customer experience matters the most to us so we’re here to resolve any to every issues that comes in our services. These policies are the same for all customers.

The products we sell on the platform are digital goods and cannot be “returned”, so your entitlement to a refund is designed with this in mind.

Refund and Cancellation Policy

• If the product is not as desired, the customer can ask for a 100% refund within three days from the date they received it.
• If the item is “not as described” or the item doesn’t work the way it was shown or was promised to.
• If the event itself has been canceled.
• If the support and assistance is not provided when needed from our side.

Refund is not applicable if

• If the event is already executed or the event has already taken place, there will be no refund.
• If there is any 3rd party involved in between the customer and INNOV cards.

Steps to file for a refund

• Draft an e-mail stating your query/issue and other necessary details.
• Send that e-mail on our email address support@innovcards.com

For a refund, the customer is required to provide all the necessary details mentioned below :

• Registered Number which would have been provided by the customer while placing the order.
• Transaction ID which was provided by Innov cards while placing the order.
• A valid reason for filing the refund request.

After filing for a refund, the refunds from Innov cards are returned through the same payment method that was used while placing the original order. The refund process can take place within 2-3 working days. All the refund recipients will receive an e-mail confirmation for the same.

For any further enquiry, you can reach out to us through our e-mail support@innovcards.com.